Refund policy
At Exclusivecarmats, we want every customer to shop with confidence. If you are not fully satisfied with your order, you may request a return within the period stated below.
Return Period
You may return eligible items within 30 days after receiving your order.
Conditions for Return
- The item must be unused and in its original condition.
- The item must be returned, where possible, in the original packaging.
- All included accessories and supplied parts must be returned together with the item.
- A valid order number or proof of purchase is required.
Non-Returnable Items
Products that are custom-made, personalized, or specially produced to customer specifications may not be eligible for return unless they arrive damaged, defective, or incorrect.
Return Shipping Costs
Damaged, defective, or incorrect items: return shipping is free of charge.
Change-of-mind returns: return shipping costs are the responsibility of the customer.
How to Start a Return
- Email us at info@exclusivecarmats.com.
- Include your order number and the reason for the return request.
- Our support team will reply with the next steps and return instructions.
Refunds
After we receive and inspect your returned item, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 7 business days. Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.
Exchanges
If there is a problem with the item you received and you would like an exchange, please contact us at info@exclusivecarmats.com so we can assist you.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may no longer be cancelled.
Contact Information
Exclusivecarmats
Email: info@exclusivecarmats.com
Response time: 1–2 business days
