How long does delivery take?
Orders are processed within 2–3 business days. Estimated delivery time after dispatch is 7–9 business days within the European Union.
Do you offer free shipping?
Yes. We offer free shipping on orders above €100.
Which countries do you ship to?
We currently ship to all countries within the European Union.
How can I track my order?
Once your order has been shipped, you will receive tracking information by email, where available.
Can I return my order?
Yes. Eligible items can be returned within 30 days after delivery, subject to the conditions in our Return & Refund Policy.
What happens if my item arrives damaged or incorrect?
Please contact us at info@exclusivecarmats.com with your order number and photos of the issue. We will review the case and help you with a suitable solution.
When will I receive my refund?
Approved refunds are processed within 7 business days after the returned item has been received and inspected.
How can I contact customer support?
You can reach us by email at info@exclusivecarmats.com. Our normal response time is 1–2 business days.
Can I cancel my order?
Please contact us as quickly as possible if you would like to cancel an order. Orders that have already been processed or shipped may no longer be cancellable.
